Job Description

Job Details

AT NDI, THE WORK YOU DO HERE MAKES A DIFFERENCE.

Every day, your work supports the advancement of medical technology.
NDI is the recognized global leader and industry pioneer of Optical and Electromagnetic tracking technology. Backed by decades of innovation and expertise, we’re the strategic partner of choice for the world’s top medical device OEMs, advancing the development of OEM navigation platforms. Leading OEM navigation platforms rely on our technologies for accuracy and reliability across demanding applications, and as a strategic partner, we support them from concept through integration to commercialization.

Whether you're designing technology, supporting customers, or enabling the teams behind them, your work matters. Every role at NDI plays a part in shaping the future of medical technology innovation. 
Manufacturing Program Manager, Sustaining

POSITION DETAILS:

 

Job Location:  Waterloo

Position Status: New Position 

Compensation Range:  $100,000.00 - $120,000.00 range per year.

THE IMPACT YOU’LL MAKE:

As a Manufacturing Program Manager – Sustaining  (internally called the Program Manager-Sustaining) at NDI, you’ll lead cross-functional operational lifecycle management for products and critical components after development handoff and throughout their supported commercial life. You’ll bring together Operations, Engineering, Supply Chain, Planning, Quality, Service, and external manufacturing partners to maintain manufacturing and material readiness, implement product changes, manage lifecycle risks, and support continuity of supply. Your work will help ensure NDI can continue to manufacture, test, release, repair, service, and support products safely, compliantly, and predictably throughout their lifecycle.

HOW YOU’LL CONTRIBUTE:

  • Lead the operational handoff of applicable products and critical components from Pilot/Commercialization into sustaining operations, ensuring responsibilities, risks, and open actions are clearly transitioned.
  • Coordinate cross-functional sustaining programs involving manufacturing readiness, material planning, suppliers, quality, documentation, service, and external manufacturing partners.
  • Maintain visibility of lifecycle risks and drive appropriate functional ownership, mitigation, escalation, and follow-through.
  • Coordinate implementation planning for engineering changes, supplier changes, alternate components, process changes, and other approved product or manufacturing changes.
  • Partner with Supply Chain and Planning to address obsolescence, long-lead and constrained materials, sole-source exposure, and other supply-continuity risks.
  • Lead or facilitate operational reviews with subcontract manufacturers, focusing on readiness, delivery risk, manufacturing performance, quality trends, open actions, and change implementation.
  • Lead cross-functional planning for component obsolescence, last-time buys, and product or component end-of-life activities.
  • Provide Operations leadership with clear visibility of program health, significant risks, decisions required, and mitigation or recovery actions.
  • Support compliance by adhering to applicable regulatory and quality standards and established quality-system requirements.

EDUCATION AND PROFESSIONAL QUALIFICATIONS:

  • Post-secondary education in Engineering, Manufacturing, Operations, Supply Chain, Life Sciences, or a related technical discipline is preferred, or equivalent relevant experience.
  • 7+ years of relevant experience in medical device manufacturing, regulated manufacturing, electronics or PCBA manufacturing, or another complex technical operations environment.
  • Demonstrated experience coordinating cross-functional programs involving Operations, Engineering, Supply Chain, Planning, Quality, and external manufacturing partners.
  • Working knowledge of manufacturing readiness, material planning, engineering change control, supplier management, design transfer, and product lifecycle management.
  • Experience working within ISO 13485 or a comparable regulated quality-system environment is preferred.
  • Experience working with contract manufacturers, subcontract manufacturers, or external production partners is strongly preferred.
  • Experience with component obsolescence, last-time-buy planning, alternate-component qualification, product end-of-life activities, or related manufacturing/lifecycle-management systems is an asset.
  • PMP, Lean Six Sigma, APICS/ASCM, or similar professional certification is an asset.

ADDITIONAL STRENGTHS:

  • Strong program-management and organizational skills, with the ability to manage interconnected priorities, risks, dependencies, and actions through completion.
  • Ability to influence and drive accountability across functions without direct reporting authority.
  • Strong analytical and problem-solving skills, with the ability to identify risks early and develop practical mitigation approaches.
  • Clear, concise communication with technical, operational, commercial, and leadership stakeholders.
  • Comfortable bringing structure, ownership, and decision paths to complex or ambiguous operational challenges.
  • Sound judgment in determining when issues can be resolved through routine execution and when cross-functional or leadership escalation is required.
  • Strong attention to detail and commitment to accurate program documentation and records.
  • Continuous-improvement mindset with an understanding of how manufacturing, supply continuity, quality, regulatory requirements, service, cost, and customer outcomes connect.

THE BENEFITS OF JOINING OUR TEAM

  • Competitive pay with a 4% RRSP match to help you plan for the future.
  • A comprehensive benefits package that supports your health and well-being.
  • Company-wide bonus program and regular salary reviews.
  • Employee Stock Purchase Plan offering discounted company shares to help you invest in and benefit from our growth.
  • A 37.5-hour work week with a hybrid work model available where responsibilities allow.
  • Receive 15 vacation days starting on day one, plus a paid holiday shutdown in December to recharge before the New Year!
  • A calendar full of employee social events and engagement activities to keep us connected.
  • Professional and personal development support designed to foster your continuous growth and career advancement.
  • Work where your contributions are valued — as a multi-year winner of Waterloo Region’s Top Employers and the 2025 Chamber of Commerce Business of the Year, we’re recognized for putting people first and fostering a culture of collaboration and excellence.
  • Part of a growing global company with offices in Waterloo, Vermont, Germany, and Hong Kong.
  • Conveniently located near GRT and ION transit stops, with free on-site parking available.

If you’re looking to join a collaborative and curious team guided by integrity, thoughtful problem-solving, and a commitment to doing things right, this could be the place for you. We support one another by building strong partnerships across teams and winning together through shared knowledge and diverse perspectives. You’ll be surrounded by people who are passionate about what they do, continuously learning, improving with purpose, and driven by work that truly makes a difference. If this sounds like the right fit for you, we invite you to apply online and introduce yourself.

We thank all candidates for their interest in joining NDI; however, only candidates invited for an interview will be contacted. We do not use artificial intelligence or automated decision-making tools in our recruitment process. All applications are reviewed by our hiring team. NDI is committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation, please let us know and we will work with you to meet your needs. Agency calls will not be accepted. For more information about NDI and this position, please visit our website: www.ndigital.com.
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Equal Opportunity Employer

NDI is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant on the basis of race, color, religion, sex, place of origin, ancestry, age, ethnic origin, sexual orientation, citizenship, creed, family status, handicap or marital status. We believe in the dignity and worth of all individuals and promote inclusivity and accessibility in how we do business. NDI is committed to minimizing barriers to persons with disabilities. NDI’s Statement of Commitment and multi-year accessibility plan is accessible upon request by e-mailing humanresources@ndigital.com.

Accessibility

At NDI we believe in the dignity and worth of all individuals and promote inclusivity and accessibility in all aspects of how we operate. We are committed to aligning our policies, practices, and procedures with The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) by identifying, removing, and preventing barriers to inclusion for people with disabilities. We continually monitor and evaluate the implementation of NDI’s Accessibility Plan and Accessibility Policy, and solicit feedback related to NDI’s accessibility initiatives from employees and customers alike.